Contact the HelpDesk by submitting a Ticket, and perhaps ( hopefully ) they'll understand -- provided that you just recently purchased your subscription
ClixSense HelpDesk -- Submit a HelpDesk Ticket
*NOTE: Before purchasing a subscription, please read the captions indicated in the page so that you won't be discouraged ( especially the ones highlighted in the red box below )
Reference source -- ClixSense Premium Account Subsciption Sypnosis