ySense Customer Care Corner

#1 by lainey69 » Sat Jan 16, 2016 12:23

My ClixAddOn has not been blinking and has been stuck on 22 all week. Anyone else have this problem? Can it be fixed?
TYIA

#2 by hansgruber » Sat Jan 16, 2016 16:51

try another browser :thumbup:

#3 by tasman1 » Sat Jan 16, 2016 17:03

same here

#4 by oberder » Sat Jan 16, 2016 22:11

Could it be that you have an old version of the ClixSense add-on?

Click on the ClixSense add-on -- now, click on the Options tab -- in the Options section, look down at the lower-right side and check if it's v0.88; if it's not, just re-install a new update

But if it's up-to-date -- that is, if a clean uninstall/reinstall doesn't work ( make sure that you logged out safely first, then uninstall, then clear your cache and cookies from your browser, close your browser for a few moments, then restart, and re-install a fresh copy ), try to submit a HelpDesk Ticket and report it ( the ClixSense add-on behavior ) as a bug

#5 by gabygonzalez62 » Sun Jan 17, 2016 08:46

I tried all, decided to submit a ticket.

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