ySense Customer Care Corner

#1 by sonyjmn » Tue Feb 09, 2016 01:28

Hi Oberder

please help me again chrome problem. The RF hit is not loading at all. I had again downloaded the chrome version and extension too. Even the flash is fine and enabled but the hit is not loading at all.

only the URL is active. here by is the screenshot of that.

kindly please post your answer here.

Thank you

sony

#2 by sonyjmn » Tue Feb 09, 2016 01:29

went to settings and clicked on advanced settings and re set the link

still the hit is not loading at all

Thank you Oberder

#3 by oberder » Tue Feb 09, 2016 06:42

Hi Sonymatta

Sadly, I don't use Chrome on my end ( since I had issues with it back then ), so I'm using Firefox, or it's respective forks ( Pale Moon, Waterfox )

I've tried inputting the address on IsItDownRightNow online web address checker to see if it connects -- there seems to be no issues; I don't think it's a hardware/software issue that you encountered today either, sonymatta ( considering that you just recently did a factory reset with your gear the last time

)

Is this the first time you tried doing a RainForest survey? If yes, I can speculate it's a Geo-Targeted survey; but if it's not, and you have accomplished a few in your time, I guess the best course is to try and contact RainForest and ask for assistance

EDIT: I'm double-checking that web address again; were you working on a CrowdFlower task? ( my bad there :oops:

)

If so, try to inform the CrowdFlower staff, since there's a Sticky Thread Guide there that would help most members in submitting an issue ( don't forget your Job ID#, save the screencaps, and prepare to give as much detail to your report )

Reference source -- ClixSense Forum

Hope that can help you in regards to the CrowdFlower Task at hand

#4 by sonyjmn » Tue Feb 09, 2016 07:13

I need to send the details to CRowdflower

Thanks my friend Oberder

will send ASAP soon now

#5 by sonyjmn » Tue Feb 09, 2016 07:23

Thanks my friend Oberder

i had sent to CF all details with above screenshot attached lets see what will they do now

once again thank you

#6 by oberder » Tue Feb 09, 2016 07:25

sonymatta wrote: Thanks my friend Oberder

i had sent to CF all details with above screenshot attached lets see what will they do now

once again thank you

Hopefully it gets sorted out; there's some members as well in the Filipino sub-forums that seem to have issues logging in ( guess it's just another day at CrowdFlower :mrgreen:

)

#7 by sonyjmn » Tue Feb 09, 2016 18:14

Not sorted out still. CF gave reply to contact Rainforest directly. They can't do anything about this.

my issue is still same. Do you know anything about Java language

The problem is there the java is not loading in chrome

#8 by BouldRake » Tue Feb 09, 2016 18:19

Java is an abortion and everyone hates it. Google killed it off, not because they hate it too, but as part of a power grab.

I don't think you can make it work (here is the official blurb), though I haven't tried very hard at all.

A different browser may be your only option.

#9 by claxyclicks584 » Tue Feb 09, 2016 19:47

Press f12 and go click on console, it has the list of all the errors
Then take screenshot and post it here

#10 by sonyjmn » Tue Feb 09, 2016 20:38

Hi Helloworld

This is there on F12

Failed to load resource: net::ERR_FAILED

chrome-search://thumb/http://googl.com/

These above both lines are in RED line

Thanks Helloworld

#11 by claxyclicks584 » Tue Feb 09, 2016 22:11

Do it on the broken Rainforest page

#12 by sonyjmn » Tue Feb 09, 2016 22:28

on broken rainforest page check this

#13 by sonyjmn » Tue Feb 09, 2016 22:31

This above are the links all in RED when the page does not load only the URL is active.

Failed to load resource the server with status of 403

It looks there is an error all around.

Today re-checked the OS and deleted some chrome files still the problem is same as it is

re-installed again the chrome still the same page not loading at all

#14 by claxyclicks584 » Tue Feb 09, 2016 23:19

OK So Rainforest has blocked you for some reason. 403 error means they do not want you to access their task.
Ensure you are not blocked in your portal profile and contact Rainforest at tester@rainforestqa.com

#15 by sonyjmn » Tue Feb 09, 2016 23:22

ok Thanks a lot Helloworld

so i need to write to Rainforest to unblock me

#16 by claxyclicks584 » Tue Feb 09, 2016 23:28

Just to add, you should try changing IP before you ask Rainforest, it may be just your IP is bad and getting new one will fix it.
Also, just to make sure, when you go to portal and log in what is your tester status? Is it active or blocked?

#17 by sonyjmn » Wed Feb 10, 2016 00:27

my friend the account is active

even the job history page is correctly loading and all entries are there.

Total jobs : 508

Only the issue is hit is turning to YES and page is blank. No steps 1,2,3.......complete blank page.

I had written to RF that i have issue with screenshot attached the same above pic.

hope i will get positive answer if not then bye for RF then

Thanks Helloworld

#18 by oberder » Wed Feb 10, 2016 05:14

It's good to see Helloworld was able to assist you, sonymatta ( sorry being late, had other matters at hand )

Guess the edited part from my first reply was a good gut-feeling; to contact RF in regards to the issue :shock:

#19 by hamsu » Wed Feb 10, 2016 10:09

@sonymatta

If you have been blocked you will see the clear red message "you have blocked from doing work for us" .. so don't worry you are still alive :lol:

Try to remove adobe flash player on your system .. chrome has its built-in .. so I guess its a conflict cozed by 2 versions of flash.

#20 by sonyjmn » Wed Feb 10, 2016 17:54

so you mean i must uninstall adobe flash player in chrome

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