ySense Customer Care Corner

#1 by deniza120599 » Sat Aug 19, 2017 21:12

guys..nasuspend ung account ng ate at kuya ko..accidentaly nailog in ung account ni kuya sa pc ni ate..so nasuspend po sya...nagpasa n dn po kami ng ticket about sa nangyare..as of now wla p dn pong reply galing sa admins..posible po ba maretrieve un?
may pending po kcng pay out na 50$ ung isang account dun ..pakisagot lng po kung posible na maretrieve or..nangyare n dn to sa inyo..

please please please..

#2 by ptcseeker » Tue Aug 22, 2017 00:03

Pagkaka alam ko po hindi po basta basta nag sususpend ang CS ng once lang nag log in ang account sa iisang IP or PC. Inoobserve po ng CS ang activity ng accounts bago mag suspend. At once na suspend di na nila yan ibabalik talaga kasi nakalagay yan sa TOS. Kung gusto nyo pong itry na marecover ang accounts mag message po kayo sa support nila at magsend ng ticket regarding this.

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