Outlook Express changed and opened my address book for 2011 plus keeps asking my my password. I have so many contacts since 2011 and I can't send or recieve to the newer ones. Today, I can't access the 'net. I'm using my laptop but i hate it.

I have spent almost a week trying to fix this I think it's from an anti-virus program I no longer pay for and this is when my problems started. I had some problems with that program and decided not to update it. Couldn't uninstall it either.

I'm so upset, i could cry. i can't reallhy afford a high bill through gurus so don't know what to do.

I used to be so good in this stuff but left my guard down when i had real jobs and now am screwed.

I find the best way to fix things is to reinstall your operating system. it can be time consuming but it works every time. You can also do a system restore.

Did you manage to fix it?

DaDebil wrote: I find the best way to fix things is to reinstall your operating system. it can be time consuming but it works every time. You can also do a system restore.

My OS is XP. i do have Windows 7 but then I lose all my programs that were digital downloads. I have 3x4 shortcuts on my screen so no can do. System Restore stopped working. I think my motherboard is going or else the hard drive. Things are so slow to load. It's like being back in the days of DSL. I can't watch videos on the desktop because of them stopping and starting, jerky sound.


I started using my laptop more often but yesterday I got a third reminder from Windows10 that there's an update so I thought being the weekend, I'd do the update. Well, it was strange. I got a blue screen with the question of which keyboard I was using and all different countries, choose US, then I got nothing. Black screen. No internet, no desktop program shortcuts, just the recycle bin, which didn't work. i shut it down and restarted. It said "HI" and then asked for my country keyboard, then black screen again. I can't get anywhere. I restarted and hit F2, checked the info there and everything is the same but I still have nothing. I'm bummed because that was my backup. Last thing I did on there was CS videos.

So, I'm really up the creek and don't know what to do. I can't afford another computer nor can I afford professional help. Last time I used professional help, it was to set up Windows 7 on the laptop and it cost me $140. My really old computer needs a power supply and I could use my son's computer that he gave me but it wouldn't let him change the size of the monitor screen (he used it to hook up to a TV). So I'm stuck.

Any cheap suggestions?

ClaraOli wrote: Did you manage to fix it?

I did find out that i have Outlook Express 6 (stand alone) and Microsoft Office Outlook on my computer. I was using MS's Outlook and that's the one that i can't use. OE 6 has some of my contacts in the folder, but not all and I can use it but not all of them and I really don't like it as much. OE 6 still had the messages from 2006-2011 in there and when friends emailed me, I could at least put them in OE6s contact list if they weren't there (which most aren't). So right now, I'll use OE6 until I can figure out the rest of my problems.

On start-up press F8 , try some of the options there

Micshad wrote:

DaDebil wrote: I find the best way to fix things is to reinstall your operating system. it can be time consuming but it works every time. You can also do a system restore.

My OS is XP. i do have Windows 7 but then I lose all my programs that were digital downloads. I have 3x4 shortcuts on my screen so no can do. System Restore stopped working. I think my motherboard is going or else the hard drive. Things are so slow to load. It's like being back in the days of DSL. I can't watch videos on the desktop because of them stopping and starting, jerky sound.


I started using my laptop more often but yesterday I got a third reminder from Windows10 that there's an update so I thought being the weekend, I'd do the update. Well, it was strange. I got a blue screen with the question of which keyboard I was using and all different countries, choose US, then I got nothing. Black screen. No internet, no desktop program shortcuts, just the recycle bin, which didn't work. i shut it down and restarted. It said "HI" and then asked for my country keyboard, then black screen again. I can't get anywhere. I restarted and hit F2, checked the info there and everything is the same but I still have nothing. I'm bummed because that was my backup. Last thing I did on there was CS videos.

So, I'm really up the creek and don't know what to do. I can't afford another computer nor can I afford professional help. Last time I used professional help, it was to set up Windows 7 on the laptop and it cost me $140. My really old computer needs a power supply and I could use my son's computer that he gave me but it wouldn't let him change the size of the monitor screen (he used it to hook up to a TV). So I'm stuck.

Any cheap suggestions?

I think the problem with the laptop is the Windows 10 update, for whatever reason....it seems to make Windows glichy and not work correctly when you update from a previous version. Just Google it and you'll see what I mean. It sounds like you should try and boot the computer from a CD and reinstall an older version of Windows.

I found out that I'm not the only one having problems with the newest update for Windows 10 but I got such a headache from talking on the phone for hours about my email program and then hours trying to find out the "why" for the laptop that I had to take some aspirin and give up for the night.

I did find out that Comcast is using IMAP now instead of Pop3. MS Outlook worked for a day. Noiw I"m back to OE6.

I'll be trying again today (laptop). If all else fails, I'll be going back to Windows 7. Luckily I only had my genealogy program on there and my antivirus program. Have original disks for those.

Thanks for the help and suggestions.