I am also facing same problem and i contacted with figure eight. they replied you have done unfair task and it is our zero tolerance policy against it. so they can not reactivate my account.
On 21st of january, my figure eight account is also deactivated.i already filled three tickets but still no response from their side.
Aap m se Kisi ka account reactivate hua ????
My account was deactivated due to proxy.. Accidently i used vpn software , so i explained them what was actually happened at that time. I did not use vpn intentially. This was just a mistake.
First ask them reason then do reply on same ticket and elaborate accounding to the reason.