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not my fault because of intermittent signal

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#1 by chanun2018 » Thu Jan 10, 2019 08:17

What will I do because the survey I started to answer was not finished because the internet was down...
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#2 by valerie » Thu Jan 10, 2019 08:18

You answered your own question.

You said your internet was down so you missed being able to complete it.
There is nothing you can do about that.
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#3 by Sarge25 » Thu Jan 10, 2019 17:42

Maybe he / she didn't necessarily mean his / her connection went down.

It happens sometimes 'cause the providers server goes down and you get 'Error, connection timed out' when it tries to direct you and it'll tell YOU to check YOUR connection. :roll: Clixsense says there's nothing to be done on this ocassion, but to try another. :silent:
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#4 by DannyChiarelli » Thu Jan 10, 2019 18:26

Quote:Maybe he / she didn't necessarily mean his / her connection went down.

It happens sometimes 'cause the providers server goes down and you get 'Error, connection timed out' when it tries to direct you and it'll tell YOU to check YOUR connection. Clixsense says there's nothing to be done on this ocassion, but to try another.


If this is indeed the case...


Next time it happens (...and it will)

Wait a minute then refresh the page.
NOT a guarantee but, sometimes it works.
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#5 by Sarge25 » Thu Jan 10, 2019 19:03

DannyChiarelli wrote:
Quote:Maybe he / she didn't necessarily mean his / her connection went down.

It happens sometimes 'cause the providers server goes down and you get 'Error, connection timed out' when it tries to direct you and it'll tell YOU to check YOUR connection. Clixsense says there's nothing to be done on this ocassion, but to try another.


If this is indeed the case...


Next time it happens (...and it will)

Wait a minute then refresh the page.
NOT a guarantee but, sometimes it works.

I did, I hit refresh and the back button to get the message "Sorry, you have already completed this survey"

Then I went on my merry way with my screenshots to Clixsense help desk and got an 'Unfortunately......." message back.

I was also told in their reply it's best not to refresh....... "A page refresh should never be attempted during a survey as this may trigger some security filters on their systems but as a last resort it might have been helpful on this case"

....but what's the first thing a person's going to attempt when thy spend time and energy on a survey to have that happen? Refresh, of course. Either that or just close out. :?
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#6 by tasman1 » Thu Jan 10, 2019 19:09

Sarge25 wrote:
DannyChiarelli wrote:
Quote:Maybe he / she didn't necessarily mean his / her connection went down.

It happens sometimes 'cause the providers server goes down and you get 'Error, connection timed out' when it tries to direct you and it'll tell YOU to check YOUR connection. Clixsense says there's nothing to be done on this ocassion, but to try another.


If this is indeed the case...


Next time it happens (...and it will)

Wait a minute then refresh the page.
NOT a guarantee but, sometimes it works.

I did, I hit refresh and the back button to get the message "Sorry, you have already completed this survey"

Then I went on my merry way with my screenshots to Clixsense help desk and got an 'Unfortunately......." message back.

I was also told in their reply it's best not to refresh....... "A page refresh should never be attempted during a survey as this may trigger some security filters on their systems but as a last resort it might have been helpful on this case"

....but what's the first thing a person's going to attempt when thy spend time and energy on a survey to have that happen? Refresh, of course. Either that or just close out. :?



Refresh works here in 5% of all atempts,
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#7 by Sarge25 » Thu Jan 10, 2019 19:16

tasman1 wrote:
Sarge25 wrote:
DannyChiarelli wrote:
Quote:Maybe he / she didn't necessarily mean his / her connection went down.

It happens sometimes 'cause the providers server goes down and you get 'Error, connection timed out' when it tries to direct you and it'll tell YOU to check YOUR connection. Clixsense says there's nothing to be done on this ocassion, but to try another.


If this is indeed the case...


Next time it happens (...and it will)

Wait a minute then refresh the page.
NOT a guarantee but, sometimes it works.

I did, I hit refresh and the back button to get the message "Sorry, you have already completed this survey"

Then I went on my merry way with my screenshots to Clixsense help desk and got an 'Unfortunately......." message back.

I was also told in their reply it's best not to refresh....... "A page refresh should never be attempted during a survey as this may trigger some security filters on their systems but as a last resort it might have been helpful on this case"

....but what's the first thing a person's going to attempt when thy spend time and energy on a survey to have that happen? Refresh, of course. Either that or just close out. :?

Refresh works here in 5% of all atempts,

That's a pretty small percentage though. ;)

I refreshed more than once, it still did not work for me unfortunately.

....but I agree, it does work and helps on some occasions.
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#8 by nursemorph » Fri Jan 11, 2019 01:50

Sometimes I go into the browser's history and re-open the survey page from there...it works occasionally but it depends on how the survey is set up...a lot of surveys are setup so that interruptions terminate the survey no matter the cause
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#9 by freelizard » Fri Jan 11, 2019 12:45

nursemorph wrote: Sometimes I go into the browser's history and re-open the survey page from there...it works occasionally but it depends on how the survey is set up...a lot of surveys are setup so that interruptions terminate the survey no matter the cause


I've done that too , it works sometimes , and yeah .. depending upon how the survey is set up

Otherwise , you're SOL

:silent: :(
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