I heard some surveys get to be really picky on details, especially visiting the Survey Forum section and noticing the complaints there; I know you worked such time to complete those surveys, just hope you'll be able to get better ones soon
Offhand: sorry for the correction, it's "lost", not "loose"
Then the best option ( if not an only alternative ) is to use a different Service Provider -- alam ko, big hassel kung talagang may issue eto due to PLDT's end, wa talagang option kungdi gumamit ng ibang ISP ( tried a couple of mobile dongles from SMART and Globe, no issues there )
Kung post-paid ka, try to contact the PLDT Customer Service; do make sure to keep a pen and paper ready to take note of the name of the agent handling your Ticket ( sama mo ang ID Code number nya ), your ticket number, and keep notes of what ever small detail you can, including when and how will your problem be resolved in the soonest possible time
Head's up -- Piriform has now released CCleaner v5.01.5075, the Standard CCleaner is now available at the main publisher's downloading section, along with the Portable variant; most reputable downloading hubs will also be offering this ( to get the Portable variant at the publishers site, scroll down the CCleaner downloading page til you see the Builds page link )
a) For Mac OS Users, Piriform is offering CCleaner v1.09.313 -- this will require at least 10.5 to 10.9 Mavericks
b) For Android Users, CCleaner is available via GooglePlay