EngrMeguielle wrote: Nagreport na ako about this issue sa Globe... Hindi nila magets na ang problem ay isang specific website na nakablock sa kanila. Ang hirap kausap.
Ang mga CS ng Globe ( or any telco ) will just reply na scripted, o yung nasa manuals nila at anong pinaturo sa kanila -- yun lang -- so, at most, ang "best" answers nila ay yun: clear your cache, is your OS up-to-date? etc, etc, etc--
So here's my advice ( sa isang dating nagtratrabaho sa Paging Industry nung early 2000
A customer can escalate a Ticket when filing for an issue to any telco, especially when in regards to services -- but, before you escalate an issue, make sure to get/take note ( kuha kayo ng papel at ballpen ) and ask for the operator's name, ID, and the Ticket number that they'll be making -- also take note of the entire discussion that you're having; all transactions between the caller and the operator are ALWAYS RECORDED and CAN BE USED FOR DISPUTES ( this is where you must take note of the time )
If needed, you can also add to the dispute how your call and issue was being handled -- was the operator rude? not providing further information on tackling the issue? putting you on mute/hold without your consent? ( yes, this can be identified in the recorded transactions as I mentioned earlier )