I think what Persona.ly meant is that, the said survey was not to your high standards, maybe it has got a patchwork on it, maybe it is 200LLX size, maybe it is colorless, maybe if Persona.ly would have given it you, you would have reported them to
Persona.ly might have done this in your good interests. Try to understand the feeeeling behind Persona.ly's 'fit you' Maybe it really doesn't fit you.