Currently we process electronic cashouts two times a week. Monday and Friday afternoon and the cashouts are completed before 5PM EST. In an effort to try and streamline this process we are now changing this to one time a week on Wednesday afternoon before 5PM EST. This change is going into effect immediately and we will not process cashouts again until Wednesday August 5th. This means cashouts will NOT be processed this Friday July 31st or Monday August 3rd.
We realize this may be an inconvenience to those members who do cashout 2 times a week but we feel this change makes good sense. As our business model continues to change from a PTC to a rewards network the work behind the scenes that we do is also increasing. We feel we can be more productive by processing cashouts just one time a week instead of two.
This change does not effect those members who elect to receive their cashouts by check. This will remain one time a month and processed on or before the 10th.
We apologize for the inconvenience this may cause you but please understand this is a change we must make.